Privacy Policy

1. Overview

This Privacy Policy explains how Dr Peptides collects, uses, stores, and shares personal information when you use dr-peptides.uk. It also explains your privacy rights and how the law protects you. This policy is intended for visitors, customers, and anyone who contacts us or interacts with our services.

We aim to be transparent and to use your data fairly and lawfully. If you have any questions, you can contact us at info@dr-peptides.uk.

2. Who we are and how to contact us

Dr Peptides is the data controller for the personal information we process through dr-peptides.uk. This means we decide how and why your personal information is used.

If you need to contact us about privacy, data protection, or this policy, email info@dr-peptides.uk. If you contact us, we may keep a record of that correspondence for accountability and support purposes.

3. The personal information we collect

We may collect personal information that you provide directly, such as your name, email address, telephone number, billing address, delivery address, and any messages you send to us. If you place an order, we may also collect order details such as products purchased, quantity, and order history.

We may collect technical and usage information when you browse our website, such as IP address, device information, browser type, pages visited, approximate location, and interaction data. This information helps us keep the site secure, understand performance, and improve user experience.

We do not intend to collect special category data, such as health information. If you choose to include sensitive information in a message to us, we will only use it to respond to your request and manage our records appropriately.

4. How we collect your information

We collect information when you fill in forms, place orders, create an account, subscribe to updates, request support, or contact us. We also collect certain information automatically through cookies and similar technologies when you use the website.

We may receive information from service providers that help us run our website and services, such as website hosting providers, analytics providers, customer support tools, payment processors, and delivery partners. Where relevant, these providers act as processors and are required to protect your data.

5. Lawful bases for using your information

We process personal information under the UK General Data Protection Regulation and the Data Protection Act 2018. Depending on the context, our lawful bases may include performance of a contract, compliance with a legal obligation, legitimate interests, and consent.

We rely on performance of a contract when we need your information to process and fulfil orders, provide customer support related to purchases, and manage returns or issues. We rely on legal obligation when we must keep records for tax, accounting, or regulatory compliance. We rely on legitimate interests to operate and improve our website, keep it secure, prevent fraud, and respond to enquiries. We rely on consent for certain optional activities, such as non essential cookies and some marketing communications, where required.

6. How we use your information

We use personal information to operate our website, provide products and services, and communicate with you. This includes managing accounts, processing orders, confirming purchases, handling delivery, providing customer support, responding to enquiries, and administering returns or refunds where applicable.

We may use information to protect our business and users, including monitoring for fraud, misuse, and security incidents. We may also use data to improve website performance and functionality, understand how visitors use the website, and develop or refine our services.

If you have opted in, we may send marketing communications about products, offers, or updates. You can opt out at any time using the unsubscribe link in emails or by contacting us.

7. Cookies and similar technologies

Cookies are small text files stored on your device that help websites function and remember information. We may use cookies that are strictly necessary for the website to operate properly, as well as optional cookies for analytics and preferences.

Where required, we will ask for your consent for non essential cookies. You can also control cookies through your browser settings and can delete cookies at any time. Please note that disabling certain cookies may affect the website functionality.

8. Sharing your information

We may share personal information with trusted third parties that help us deliver our services. This can include website hosting providers, order management tools, payment processors, delivery and logistics providers, email service providers, analytics providers, and professional advisers such as accountants or legal advisers.

We only share information that is necessary for the relevant service, and we require appropriate safeguards and contractual protections. We do not sell your personal information.

We may disclose information if required by law, court order, or to respond to lawful requests from public authorities. We may also disclose information where necessary to protect our rights, users, and business, including for fraud prevention and security.

9. International transfers

Some of our service providers may store or process personal information outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful mechanisms, to protect your information.

10. Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. For example, we may retain order and transaction records for tax and compliance purposes, and we may retain support correspondence to manage queries and quality assurance.

When information is no longer needed, we will delete it or anonymise it in line with our retention practices and applicable legal obligations.

11. Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, and disclosure. No online service can be guaranteed to be completely secure, but we work to maintain safeguards appropriate to the nature of the data processed.

If you have reason to believe your interaction with us is no longer secure, please contact us at info@dr-peptides.uk.

12. Your rights

Under UK data protection law, you have rights that may include the right to access your personal information, the right to correct inaccurate or incomplete information, the right to request deletion in certain circumstances, the right to restrict processing in certain circumstances, and the right to object to processing based on legitimate interests or direct marketing.

You may also have the right to data portability in certain circumstances, and where we rely on consent you have the right to withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact us at info@dr-peptides.uk. We may need to verify your identity before responding. If you are unhappy with our response, you have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

13. Children

Our website is not intended for children and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to remove that information.

14. Third party links

Our website may include links to third party websites. If you follow a link to a third party website, their privacy policy will apply to any personal information you provide. We are not responsible for the privacy practices of third party websites.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on this page and the last updated date will be revised accordingly.

16. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, email us at info@dr-peptides.uk.